C.C.H. CUSTOMER INFORMATION SHEET

We are Credit Claim Helpline Ltd (Company No: 6738114) Registered Office 603-605 Cranbrook Road, Ilford, Essex, IG2 6SU. 

We provide claims management services in respect of Credit Card Contracts, Unsecured loans, Secured loans, Consolidated loans, Personal overdrafts, Motor finance, Payment Protection Insurance and Mortgages.

What is the process for making a claim?

We will carry out an initial review to assess the likelihood of a possible claim. This information will then be presented to you. If you wish to proceed with one or more potential claims, you will need to enter into a contract with us for the provision of claims management services in respect of your potential claim(s).

On entering into the contract with us, you will be required to pay an audit fee and a document request fee (see below).

We will then request all the relevant documents in relation to a particular claim from the product provider. Once we receive the documentation from the product provider, we will carry out a full assessment of the documentation and will inform you of our opinion as to whether your claim has reasonable prospects of success. If so, we will pass your claim to one of our panel Litigation Solicitors, a firm with which we have a referral relationship, in order for the claims process to begin. At this stage you will be sent a copy of our Panel Solicitors Client Care letters and we shall confirm with that Solicitor’s firm, our instruction to them to act on your behalf, under the terms of our organizations Collective Conditional Fee Agreement (No Win – No Fee) with the firm

.

On acceptance of your claim by the solicitors, the process should take between 3 to 9 months to complete and should not take longer than 12 months. At all times you have the right to seek advice from alternative sources.

What fees are payable?

The fees payable for the claims management services provided by us cover the work carried out by us prior to a solicitor taking on a claim. Importantly, the fees you pay to us also provide you with automatic benefits to our membership programme relating to financial miss-selling. Crucially, this means that you
take advantage of our organizations “collective” arrangements with firms of solicitors who specialize in recovering compensation for victims of miss-selling. They act for our members on a “No Win – No Fee basis”. This means that our membership scheme provides you with full legal representation in the event
of us establishing that there are merits in pursing your claim and that you are indemnified against the possibility of losing the case and legal costs that may arise from losing. In other words, win or lose, you are fully protected against any financial exposure in pursuit of your claim.

For an audit in relation to Credit Card Contracts, Unsecured Loans, Secured Loans, Consolidated Loans, Personal Overdrafts, Motor Finance and Mortgages, the audit fee payable by yourself will be £299 per agreement.

For all PPI Claims there is no upfront fee, however there is a 25% fee payable by yourself in the event of a successful claim.

C.C.H. CUSTOMER INFORMATION SHEET
A document request fee of £1 will be required to be paid to the provider of the product or card in respect of the subject access request to be made on your behalf to obtain the documentation in relation
to the product or card.

Are there any further costs?

NO

You will not be responsible for any solicitor’s costs if your claim is unsuccessful, providing you adhere to
their terms and conditions.

Cancellation/ refunds?

You may cancel the contract between us and you at any time by writing to us.

You have 14 days “cooling off” period from the date of signature of our Client Engagement letter within which you may cancel the contract with us and we will refund the fee paid to you in full within 30 days of us receiving notice of cancellation. After this 14 day period, if you cancel the contract with us, you will not be entitled to the refund of any fees paid to us and you would be liable for all legal costs incurred (if any) up to the point of cancellation.

Referral fees

Credit Claim Helpline Ltd will be paid a Referral fee where we refer a potential claim to the nominated
firm of solicitors referred to above.

Complaints

Our aim is to provide a professional and confidential service. We have internal procedures for handling complaints fairly and speedily and should a complaint arise, in the first instance you should contact our customer service department at the above address. Please also refer to our complaints Procedure.

If you are not satisfied then you may refer the complaint to the Head Of Operations, Credit Claim Helpline Ltd, 603-605 Cranbrook Road, Ilford , Essex, IG2 6SU.